Returns & Replacements

Refund Policy

Creovee takes pride in delivering quality digital art pieces that meet our clients’ expectations. Given the non-tangible nature of our digital products, we generally do not offer refunds once a piece has been purchased and delivered. If you encounter any issues accessing or downloading your artwork, please reach out to us within 7 days of your purchase. Our team is available to provide support, troubleshoot access issues, and ensure a seamless experience with your purchase.

In exceptional cases where there may be an error or discrepancy in your order, we may offer a one-time refund or exchange at our discretion. Please note that all refund requests are evaluated individually and approved based on specific circumstances. To initiate a request, contact our support team with your order details.

Return Policy

All digital art purchases are considered final and non-returnable due to their digital format. Once your order is processed and the file is accessible, the artwork cannot be returned. We encourage our clients to review all available details on each piece before purchasing, including title, description, and images. Our support team is available to answer any pre-purchase questions or clarify any artwork specifics to ensure full satisfaction with each purchase decision.

Cancellation Policy

Cancellations may only be requested before the final download link is provided. Once access to the digital file has been granted, we cannot process cancellations or issue refunds. We understand that needs and decisions may change, and our team is here to assist with any questions before finalizing your order.

For further support, our customer service team is available to answer inquiries and provide assistance as needed.